Office Location: Belfast, On site

About StormHarvester

StormHarvester helps wastewater utilities predict and prevent issues like flooding and pollution before they happen, protecting communities and reducing costs. We are the market leader in this space. At its core, StormHarvester’s advanced anomaly detection system analyses data from thousands of sensors, turning it into precise, actionable insights that drive smarter decisions.

Job Description

Our products deliver on real-world issues, solving water company and industry problems with existing and new infrastructure that is critical to the environment, economy and everyday living.
We are primarily data driven with domain expertise delivering insights to water networks and assets using analytics, presentation, machine learning and AI that is SaaS and cloud based.
We are building on our existing teams to onward develop our products and services, and continue growing our customer offerings, base and revenues. 

About the role

Working primarily within the engineering organisation, this role is responsible for the coordination and delivery of customer onboarding projects. The role acts as the focal point between customers and engineering teams, ensuring onboarding requirements are planned, prioritised, and delivered through a structured approach that balances customer expectations, business needs, technical requirements, resource planning, and delivery schedules. It will involve aspects across:

• Programme management
• Project management 
• Delivery management

This is a wide-ranging role requiring a strong understanding of our products, features, integrations, configurations, customer deployments, services, and product roadmap.
The role is responsible for planning and coordinating delivery across customer onboards and includes identifying team and capability requirements, developing delivery plans and milestones, communicating progress, managing dependencies, and tracking delivery through to completion. The role drives accountability across engineering teams, ensuring commitments are made against agreed timelines, progress is transparently tracked, risks are actively managed, and teams take ownership of delivering their agreed outcomes.

Essential criteria

• Degree level education in a relevant discipline or equivalent experience
• 2 + years of experience in software, product or engineering delivery role
• Project or Product Management experience
• Experience of Agile Scrum, Lean or Kanban using JIRA, or similar agile tracking tools
• Organised
• Working with others
• Clarity in communication
• Primarily a solutions focused outlook
• Can do, problem solving mindset.
• Curious 

Desireable criteria

• Direct experience of AWS services and utilisation
• Relevant delivery qualifications
• Experience across multiple delivery methodologies
• Experience in helping define and refine delivery processes across software teams
• Experience in Management of multiple deliveries in parallel
• Worked with local and remote personnel across multiple teams.
• Worked across different software delivery organisations (Matrix and functional teams). 
• Experience in capturing, recording and reporting on delivery metrics

Job responsibilities

• Work with the Head of Delivery, Engineering Managers, Customer Account Managers, Product Managers, Technical leads and engineering teams across the organisation
• Appreciate delivery capabilities and capacities including organisations and structures
• Understand the capabilities and services of the StormHarvester Waste Water Smart product and other products across multiple customers
• Learn about and appreciate the Waste Water Domain and use of our product
• Work with customers, engineering and business teams to help determine prioritisation for planning and execution of delivery
• Understand the deployment, sites and sensors under management across our customers
• Determine options for delivery across feature need and available resource
• ‘Own’ responsibility for delivery plans (create, adapt, articulate, prioritise, communicate)
• Work with engineering management, team leads and engineers in project and product delivery
• Ensure adequate and timely communication throughout
• Contribute to and help determine estimations for timeframes and costs
• ‘Own’ high level plans for feature/customer delivery and monitor/report on progress
• Support all aspects for engineering in delivery of services (R&D, Front-end, Back-end, Support, Operations) to include planning for delivery such as early ideation through to technical architected plans. 
• Help in making delivery more efficient and seek to optimise our approach though a continuous improvement process

Job benefits

• Comprehensive Private Medical insurance including dental and optical provision.
• Company pension scheme with 5% employer contribution and 5% employee contribution.
• Annual holidays of 24 days pro rata plus 1 day Birthday leave and 10 statutory holidays.
• Enhanced Maternity and Paternity Pay.
• Additional EV, Cycle, Tech & Home Scheme.
• Car parking close to the office.